Last Update: September 9th, 2021
InsidePromotions Refund Policy
We understand the uncertainties in relation to COVID-19 and the events industry. Our policy remains the same in relation to our events to ensure consistency and attendee information.
Here’s some further details:
If an event is going ahead
There is a no refund policy in place. Your tickets remain valid and you are able to resell or pass on to your tickets using your FIXR account. If you have a COVID positive test, you can receive a credit or alternate ticket to a similar event.
If the event is postponed
We will do our best to publish a new date as quickly as possible - however this depends on the signing of contracts with the talent. As this event has been postponed, your tickets will remain valid for any new dates confirmed with the talent in the same area. You will be notified of this via email and via the FIXR platform. At the point of announcement of the new date, you are eligible for 7 days to apply for a full refund or to move your tickets to the new date. Further options may be available to you, however these will be laid out in a direct email.
Until this event has been re-confirmed (or in certain circumstances, a confirmed cancellation), we are unable to process any refunds and your ticket remains valid in our system.
If the event is cancelled
Information will be passed to ticket holders as quickly as we can, and your ticket will be fully refunded from your point of purchase. In certain circumstances, if a customer would rather, we can move tickets to other events at no cost, unless said event is a higher ticket fee. If that is the case, the customer must pay the difference between the original ticket and new ticket.